Shipping policy
Order Processing
Orders are processed within 1–2 business days.
Once your order has been dispatched, you will receive a confirmation email with tracking details.
Processing times do not include weekends or holidays.
Shipping Areas
We currently ship to:
- United Kingdom
- United States
All orders are carefully prepared and shipped from our UK-based studio.
Shipping Rates & Delivery Times
United Kingdom
- Standard Shipping — £5.99 (2–4 business days)
- Free Standard Shipping — Free on orders over £90 (2–4 business days)
- Express Shipping — £9.99 (1–3 business days)
United States
- Standard tracked delivery (5–10 business days)
- Shipping is calculated at checkout based on the total weight of your order
- Delivery times begin once your order has been dispatched
Please note: international orders may be subject to customs duties or import taxes. These charges are the responsibility of the customer.
Tracking
A tracking number will be emailed to you once your order has been dispatched.
Shipping Delays
Delivery times are estimates and may be affected by:
- Courier delays
- Weather conditions
- Seasonal volumes
Incorrect Addresses
Please double-check your shipping details at checkout to ensure smooth delivery.
We are not responsible for delays or lost deliveries due to incorrect address input.
Lost or Stolen Packages
If your tracking shows “delivered” but you have not received your order, please contact us at andrea@telacuento.shop, we’ll be happy to help investigate.
Questions?
You can reach us anytime at andrea@telacuento.shop