Refund policy
Returns
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, contact us at andrea@telacuento.shop.
For security and logistics reasons, our return address is not listed publicly. We will share the return address once your return is approved.
Items sent back to us without first requesting a return will not be accepted.
Return shipping costs are the responsibility of the customer unless the return is due to a damaged, defective, or incorrect item.
You can always contact us with any questions at andrea@telacuento.shop.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item. We will evaluate the issue and make it right.
Exceptions / Non-Returnable Items
Certain types of items cannot be returned, including:
- Custom or made-to-order products
- Earrings and accessories (for hygiene reasons)
- Sale items
- Gift cards
Please contact us if you have any questions about a specific item.
Exchanges
The fastest way to ensure you get what you want is to return the item you have. Once the return is accepted, you can make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund is approved.
If approved, you’ll be automatically refunded to your original payment method within 10 business days.
Please remember that your bank or credit card company may take additional time to process and post the refund.
If more than 15 business days have passed since we approved your return and you have not received your refund, please contact us at andrea@telacuento.shop.